All case studies
Onboarding4-week engagement·Sample ABA clinic, Tampa FL
From staff onboarding chaos to a day-one ready binder
Three RBT classes hired in a single quarter with no consistent onboarding path. We rebuilt the first 14 days into a single binder every new hire could follow without a manager hovering.
Onboarding cycle time
14 days, every hire
Form versions in circulation
1, from 3
First-month attrition
down meaningfully
The problem
- New RBTs were getting different first-week experiences depending on which BCBA was on shift, with no shared checklist or sign-off trail.
- Owners could not tell, on any given day, who had completed mandatory training versus who was still pending, which delayed billing-ready credentials.
- Required forms were being filled inconsistently, with three different versions of the Job Application Form in circulation.
How we came in
- Shadowed two full onboarding cycles to map exactly what new hires touched, signed, and were told in their first 14 days.
- Rebuilt the onboarding flow into a single binder with a numbered checklist, sign-off lines, and links to the canonical version of every required form.
- Sat with the lead BCBA to script the three live conversations that had been getting skipped, and made them sign-off line items rather than optional.
How we resolved it
- One binder per new hire, used identically across BCBAs, that finishes day 14 with a complete credentialing packet.
- Owner-facing roster that shows where each new hire is in the 14-day path so payroll and scheduling know when a hire is fully billable.
- Single canonical version of every onboarding form, including the Job Application Form referenced in Appendix 17A, with retired versions removed from circulation.
Got a similar problem in your clinic?
Book a consultation and we will tell you, in plain English, what we would do.
More case studies