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Operations3-week engagement·Sample ABA clinic, Orlando FL
Cutting form turnaround from days to minutes
Parent signature forms were being photocopied, faxed, and lost in transit between clinic and BCBA office. We replaced the paper loop with an iPad-first signing flow that produces a clean PDF on the spot.
Form turnaround
minutes, from days
Lost or re-signed forms
essentially 0
Front-desk time reclaimed
about 4 hrs / week
The problem
- Parents were signing paper forms at the clinic, which were then photocopied, scanned in low resolution, and emailed across staff inboxes.
- An average of one form per week was being lost or had to be re-signed because the scanned copy was illegible.
- Front-desk staff were spending roughly four hours a week on form handling that had nothing to do with the family experience.
How we came in
- Walked through the three most common parent-facing forms with the front-desk lead and identified where paper was buying nothing.
- Set up an iPad-first signing flow at the front desk with the canonical form versions and a clean PDF export.
- Trained the front-desk team on the new flow during normal sessions, no after-hours training required.
How we resolved it
- Parents sign on an iPad at the front desk, walk out with a confirmation email, and the clinic has a clean signed PDF in its records the same minute.
- No more re-signs from illegible scans, and no more lost forms in transit between clinic and BCBA office.
- Front-desk team got roughly four hours a week back, which they redirected to greeting families.
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