Part II · Appendix 8.1
Bill of Rights
Client bill of rights as a standalone acknowledgment.
Client Bill of Rights
Your Rights at a Glance
As someone receiving services, you and your family have these rights at all times. They follow Florida law and apply to every person we serve.
Dignity and Respect
You are always treated with courtesy and never judged or discriminated against.
A Safe Place
Services happen in a safe, clean, and supportive setting.
Clear Information
You are told what services do, why, and any benefits or risks.
A Voice in the Plan
You help build and review the treatment plan and can ask questions anytime.
The Right to Say No
You may refuse or stop services, with the consequences explained to you.
Qualified Providers
Your team is trained, supervised, and follows professional standards.
Privacy Protected
Your information stays confidential under HIPAA and Florida law.
Access to Records
You may review, request changes to, and get copies of your records.
Freedom from Harm
You are free from abuse, neglect, coercion, retaliation, or harassment.
Respect for Who You Are
Services honor your values, beliefs, and family traditions.
Speak Up Safely
You can raise concerns or grievances without fear, and get a fair, prompt response.
Know the Costs
You are told about any fees, billing, and financial responsibilities up front.
If you believe any of these rights have been violated, you may file a complaint through the agency’s Grievance Procedure. The full Bill of Rights and the Acknowledgement of Receipt follow below.
Client / Individual Bill of Rights
At the Company, all individuals receiving services and their families are entitled to the following rights. We are committed to providing services in a respectful, safe, and ethical manner while protecting the dignity and well-being of every individual.
Each client has the right to:
- Be treated with dignity, respect, and courtesy at all times, without discrimination based on race, color, ethnicity, religion, gender, gender identity, sexual orientation, national origin, disability, age, or socioeconomic status.
- Receive services in a safe, clean, and supportive environment that promotes well-being and personal growth.
- Be fully informed about the services provided, including the purpose, procedures, potential benefits, and possible risks.
- Participate in the development and review of their service or treatment plan, including the right to ask questions and express preferences regarding services.
- Refuse or discontinue services, to the extent permitted by law and program requirements, and be informed of the potential consequences of such decisions.
- Receive services provided by qualified, trained, and supervised professionals who follow ethical and professional standards.
- Have their privacy protected and personal information kept confidential in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), except where disclosure is required or permitted by law.
- Review, request amendments to, and obtain copies of their records in accordance with organizational policy and applicable laws.
- Be free from abuse, neglect, exploitation, coercion, retaliation, humiliation, or harassment of any kind.
- Receive services that are culturally responsive and respectful of individual values, beliefs, and family traditions.
- Be informed of organizational policies, rules, and expectations related to receiving services.
- Voice concerns, complaints, or grievances regarding services, staff conduct, or organizational practices without fear of retaliation.
- Have complaints or grievances reviewed promptly and fairly in accordance with the organization's grievance procedures.
- Receive coordination of care with other professionals or agencies when appropriate and authorized.
- Be informed of any fees, billing practices, or financial responsibilities associated with services.
If a client or parent / guardian believes that any of these rights have been violated, they may file a complaint through the organization’s Grievance Procedure.
The Client Bill of Rights Acknowledgement form on the right is signed by the client (and the parent or guardian when applicable) at intake to document that this Bill of Rights was received and reviewed. The signed acknowledgement is filed in the recipient’s clinical record.