Part I
Body
The numbered policy chapters that govern eligibility, service delivery, consent, rights, safety, and complaints.
- Topics
- 29
- Attached templates
- 20
- 1
Introduction
Defines the purpose and scope of the manual.
- 2
Community Vision
Fairness, equal access, and non-discrimination commitments.
- 3
Legal Authority
Statutory and regulatory authorities governing services.
- 4
Definitions
Key terms used throughout the manual.
- 5
Eligible Recipient
Recipient eligibility criteria and population served.
- 6
Eligible Provider
Provider qualifications, credentialing, and onboarding.
3 attached forms
- 7
Coverage Information
Covered services, frequency, and authorization conditions.
- 8
Exclusion
Services and circumstances excluded from coverage.
- 9
Authorization for Services
Process for obtaining prior authorization from payers.
1 attached form
- 10
Reimbursement
Reimbursement standards and provider billing expectations.
- 11
Assessments & Service Planning
Collaborative assessment, goal setting, and behavior plan development.
1 attached form
- 12
Documentation
Documentation expectations and standards for client records.
1 attached form
- 13
Collecting and Storing Client Data
Methods for collecting, entering, and maintaining client data.
- 14
Consent for Services
Requirements for valid client consent and withdrawal of consent.
2 attached forms
- 15
Client Privacy, Confidentiality & Release of Information
Collection, use, safeguarding, and disclosure of personal client information.
- 16
Consent & Information Sharing - Children
Consent and decision-making rules involving minors and guardians.
- 17
HIPAA
Organization-wide HIPAA compliance, PHI safeguards, and officer designation.
- 18
Client Rights & Responsibilities
Rights afforded to clients, ethical obligations, and client responsibilities.
3 attached forms
- 19
Staff Rights & Responsibilities
Workplace expectations, attestations, and protections for staff.
5 attached forms
- 20
Client Autonomy
Client direction of services, refusal rights, and limits.
- 21
Urgent Services
On-call response to urgent client needs during open hours.
- 22
Dealing with Emergencies
Medical emergency response procedures and staff coordination.
1 attached form
- 23
Abuse Reporting/Documentation
Mandatory reporting duties and documentation expectations for suspected abuse, neglect, abandonment, or exploitation of children and vulnerable adults under Chapters 39 and 415, Florida Statutes.
- 24
Safety Client Protocol (Crisis Management)
Risk assessment, ongoing monitoring, and crisis-management documentation.
1 attached form
- 24.1
Restraint, Seclusion, and Restrictive Procedures
Prevention-based, least restrictive approach to behavioral safety; prohibition of restraint and seclusion as treatment; and the narrow emergency-only conditions, training, documentation, and review for any physical intervention.
- 25
Suicidal Behavior and Client Suicide
Response standards for suicidal ideation, threats, attempts, and completed suicide.
- 26
Service User & Community Complaint Process
Multi-step process for receiving, escalating, and documenting complaints.
- 27
Client & Caregiver Complaint Policy
Submission, review, external reporting, confidentiality, and retention rules.
1 attached form
- 28
Grievance Procedures
Step-by-step grievance escalation from initial resolution through external bodies.
1 attached form