4.12 · On the Job
Patient and Public Relations
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The Company's reputation rests on excellent service and high quality work. Sustaining that reputation requires the active engagement of every employee.
The opinions and attitudes patients and families form about the Company can be shaped for years to come by the actions of a single employee. It is easy to take a patient for granted, but when we do, we risk losing not only that patient but also the family members, friends, and colleagues who might otherwise choose us as a provider.
Every employee is expected to be mindful of the importance of courteous, professional treatment in every working relationship.